Thanks again for all your help today! I have implemented all your suggested modifications, and validated them. As always you provide excellent and timely customer service in a professional and courteous manner. I look forward to working with again, and perhaps I will see you at the Survalent conference in Niagara Falls next week.
- Norm, London Hydro Inc.
I spoke to Matt Ward and Tim Dean of Habersham at the GEMC Engineers Fall Meeting last week and they are delighted. They said that the conversion has been very smooth and that they are extremely happy with the system. A special shoutout to Ken for his on-site efforts.
- Mary, LAN Systems
I appreciated your involvement with the training process. Your openness to feedback and your positive, candid and diplomatic responses, as well as the evident desire you had to make the training the best it can be, made me feel very hopeful about the working relationship between our two companies for the future. Your dedication to excellence and awareness of practical constraints of both our organizations is refreshing to say the least. It's no wonder your team is so focussed on Customer Service and Customer Satisfaction. It was a privilege to meet you and I look forward to dealing with you and the rest of your team in the future. (on Ron Hartwick)
So patient with our repeated, impatient questions and able to not only anticipate our difficulties with the material but to meet us where we're at in terms of technical knowledge in general and experience with your products and systems in particular. His wealth of experience and ability to communicate complex issues in simple terms to people from a wide variety of backgrounds is nothing short of amazing. (on Ken Dolbel)
I don't know a more humble, calm, gracious, kind-hearted, diplomatic, thorough, genuine man. The PERFECT person to head up phone & remote Customer Tech Support. Can't think of anything he could improve on. (on Anand Lutchman)
I was blown away with his presentation on products / services / roadmap-ish peek at the future. The man seems to have his finger on the pulse of not only your current and future products but on technology, the industry at large. (on Young Ngo)
Always hovering in the background and staying involved, always concerned about the the customer impressions and the feedback from the field. He radiates an attitude of genuine concern for every customer and a desire to be the best he can, give the customer the best they can get and ensure that they're happy with it or resolve any issues which would prevent that. Definitely the future. (on Syed Hasan)
Overall, I am left with the impression that your people function independently, cooperatively and collectively more like an organism than an organization. The whole is greater than the sum of it's parts and the synergy is beautiful. That's near miraculous in my books.
- Glen, Hydro One Brampton
Thanks to you and your team for taking care of us during your training last week. We were very impressed with your company and the week's activities. Thanks again and we look forward to our project commissioning.
- Bruce, Central Lincoln PUD
I wanted to take a minute to thank all of you guys for working with us on our upgrade. You have provided great support and I want to thank everyone.I appreciate all of your time and patience to make this as rock solid a system as we could get.
- Jack, USS Fairfield Works
I wanted to personally thank you for the SCADA system training class you put on this week. Your patience and knowledge was greatly appreciated. Upon completion of the class, I gained valuable knowledge, allowing me to feel comfortable in manipulating and designing with the Survalent software. I look forward to working with Survalent in the future.
- Jared, MidSouth Utility Consultants
I really enjoyed my training at Survalent, and felt I took a lot from it. I found the training very beneficial and learned a lot. Thanks for all your help and tips to make my stay enjoyable and stress free.
- Mark, Golden Spread Electric Cooperative, Inc.
We are extremely pleased and are looking forward to building up our SCADA system with your products.
- Richard, Northfork Electric Cooperative, Inc.
I cannot let the day go by without thanking you again for taking that much time on the phone with me to accomplish quite a big task for me with our SCADA. What a wonderful tool!
- Steve, Wright-Hennepin Electric
Our final system is the best by far. Survalent is a Windows based system that is well represented throughout New England. Because it is a Windows based system, it interfaces with all Microsoft applications easily. This a great bonus for reporting and trending. The configuration of stations, displays, etc looks to be painless. Every customer I have spoken with absolutely loves the customer support that they receive with Survalent. This system met our specification in every way, which makes me believe we will be able to grow and expand this system further down the road.
- Nick, Littleton Electric Light Department
Please accept our sincere thank you for the most interesting and insightful training session this past week. Your attention and perseverance were certainly appreciated. We look forward to a continued relationship with Survalent in the future. Thank you once again!
- Paul, Delaware County Electric Cooperative
Thanks for the great product and support! Best move we've ever made.
Robert, White River Valley Electric Cooperative
Thanks again for all the work, explanations, advice and assistance. The expertise and advice on our configuration is much appreciated. Your ability to anticipate our needs and help us avoid traps we wouldn't otherwise be aware of is invaluable to us.
- Glen, Hydro One Brampton
Just wanted to let you know, I appreciate all the upgrades you are working on. Your product just gets better and better.
- Matt, City of Longmont, Colorado
Thank you for the excellent job you've done. You added great value and made my week a successful effort. It was a pleasure to work with each of you.
Survalent has been extremely helpful in resolving any problems and in going the extra mile to ensure a smooth installation. Great technical support!
-Rob, PowerStream, Inc.
Survalent didn't fill my expectations, they just took over them!!!It has been a pleasure to meet the quality, experience, devotion and workmanship of Survalent. this team can deliver great performance SCADA software. Everything in life should be this easy!!! Never have I seen a team work like this before. All of you are experts, professionals and nice people. Thank you Survalent for your great quality, support and excellence. We are proud of having your system for many years to come.
-Jose, Edenorte Dominicana SA
Survalent Technology has shown high professionalism during the contract process, first during presentation of proposals on very demanding rules from our company and later in the execution of the project. They were able to adapt the system to our own specific needs without compromising the cost and performance of the project. We highly recommend Survalent for this and any other kind of project s related with systems automation.
-Enrique, Panama Canal Authority
We are very pleased with our SCADA system. I have no regrets that we chose the Survalent System. The result has been a cost effective SCADA solution.
-Joe, Braintree Electric Light Department
I just wanted to let you know how pleased we have been with your Scout RTUs. We have 16 of 40 deployed in environmentally hostile conditions for over 2 years now. Temperatures reach 105 degrees F in the summer and -10 F in the winter. We have had no failures to date on any of these RTUs. This performance is outstanding. Thank you for creating such a reliable product.
-Jim, Sho-Me Power Electric Cooperative
I have no doubt about Survalent's commitment to our success, and I appreciate your personal interest and commitment to insure that success.
-Quimby, Clallam PUD
I love the SCADA Add-in. This is a great piece of software. I have been using it the last couple of days and many great uses for it. Survalent has really created a great future.
Jason, Citizens Electric Corporation
I am pleased to say the Hunter RTU evaluation is going very well. Survalent has done an excellent job and I look forward to working with the Hunter RTU in the future.
-Bill, Hughes Supply
I wanted to be sure to let you know that we are happy with the conversion and really appreciate the help and support we've received from everyone
-Eric, AEL&P Engineering
I am very pleased to let you know that using the SCADA alarm, as well as the graphing capabilities of WorldView, we were able to promptly identify and effect immediate repairs. This is exactly what we wanted from our SCADA system. Thank you for such an excellent user interface.
-Gordon, Mishawaka Utilities
Survalent is a leading company. Their windows platform is extremely user friendly. The SCADA Explorer makes for easy database management. The WorldView GUI has all the right bells and whistles, making it an effective operators tool. Complimenting all this is the professional staff of Survalent, who seem to always be available for support.
-Doug, Barrie Hydro (now PowerStream)
The Survalent system is very user friendly and easy to configure. The staff is very responsive and knowledgeable - it was indeed a pleasure working with them. We found the transition with the two systems to be painless. With Survalent's expertise, we were able to complete the transition on time and under budget. Based on our experience with two systems, the solutions provided by Survalent are much simpler and easy to use. Their technology has worked without any glitches since the day it was commissioned and throughout the process we have received excellent technical support.
Ed, London Hydro
One of the reasons I went with Survalent in the first place was because of its excellent reputation for customer support. From what I have seen, it is well deserved. I look forward to using your system and knowing I am in good hands.
-Don, San Bernard Electric Cooperative
I would like to extend my appreciate to you and your staff for the SCADA database training. It was just what I needed to get started on this project. All subjects were covered very well. Everyone portrayed the utmost professionalism and was able to answer the technical questions to my satisfaction with various alternative or options.
-Dick, C.H. Guernsey & Company