Survalent Advances SCADA and Load Management for City of New Bern

BRAMPTON, ON — September 28, 2016 —Survalent Technology, a leading provider of ADMS systems, announced that the City of New Bern power utility has implemented the Survalent ONE™ SCADA system, and demand response application. The dual-redundant system enables improved real-time monitoring and control of its distribution system which serves customers in Craven County, North Carolina.

Survalent’s Demand Response application was rapidly deployed to upgrade the City’s load management control, as it sought to transition from its existing system vendor. The aim was to assist the City of New Bern in successfully avoiding the risk of costly peak demand charges.

City of New Bern’s dual-redundant SCADA configuration adds resilience to the utility’s operations and energy distribution, contributing to increased power reliability and customer satisfaction. The system empowers utility teams with real-time information on network performance, to boost operations efficiency, and reduce response times when confronting abnormal conditions. “Survalent ONETM SCADA enhances the City’s ability to provide its residential and commercial customers with dependable power and improved service, at affordable rates,” said Steve Strauss, Regional Vice-president at Survalent Technology.

The system includes the Control panel, IED wizard, and Websurv applications, to simplify setup and improve access to real-time network information. The system deployment was expedited through Survalent’s turnkey database and graphics services.

“The new SCADA System gives the City of New Bern greater flexibility, enhanced reporting, and faster response time in dealing with outages,” said Mark Trail, at the City of New Bern. “Survalent’s tech support is some of the best I have seen. We look forward to a long business relationship with Survalent.”

“We’re pleased to add City of New Bern to our community of utilities in the area,” said Steve Strauss, at Survalent Technology.

About Survalent

Survalent is the most trusted provider of advanced distribution management systems (ADMS) for electric, transit, gas and water/wastewater utilities across the globe. Over 600 utilities in 30 countries rely on the SurvalentONE platform to effectively operate, monitor, analyze, restore, and optimize operations. By supporting critical utility operations with a fully integrated solution, our customers have significantly improved operational efficiencies, customer satisfaction and network reliability. Our unwavering commitment to excellence and to our customers has been the key to our success for over 50 years. To learn more, visit us at www.survalent.com. Follow us on Twitter @Survalent and LinkedIn.

Survalent SCADA Solution Implemented by Pennyrile Electric

BRAMPTON, ONTARIO — September 8, 2016 —Survalent Technology, a leading provider of ADMS systems, announced that Pennyrile Electric, an electric cooperative, has completed the implementation of a Survalent ONE™ SCADA system, that will enable the utility to have real-time monitoring and control of its power network. The system will assist the cooperative in its drive to provide reliable low-cost power to its 47,000 members in West Kentucky.

The utility’s new dual redundant SCADA adds resilience to its operations and energy distribution. It can significantly improve operations efficiency, and contribute to improved customer service and satisfaction. Survalent’s SmartVU user interface (GUI) brings state-of-the-art visualization to all system data, aiding staff in decision-making and network control. The WebSurv and SurvCentral applications provide access to the data in control room and mobile environments. “A major advantage of Survalent ONETM SCADA is how it places real-time information just a click away, enabling staff to quickly react to changing conditions,” said Steve Strauss, Regional Vice President at Survalent. “Pennyrile Electric now has a window into real-time system performance.”

The addition of the IED Wizard, Control Panel and GIS Wizard applications, ease and simplify, system use and configuration, leading to increased user productivity.

“We worked closely with Pennyrile Electric’s team to deliver a turnkey implementation,” said Steve Strauss at Survalent. “Our new project management tools allow for greater customer collaboration to successfully complete a project on-time. The training, database and graphics, and map importing services went smoothly, due to the focus and commitment of both teams.”

“From start to finish Pennyrile Electric has been very pleased with the performance of the product and the dedication to service that Survalent has provided,” said Anthony Ervin, Manager of Engineering at Pennryile. “If we had to choose again the decision would be a no brainer. “

About Survalent

Survalent is the most trusted provider of advanced distribution management systems (ADMS) for electric, transit, gas and water/wastewater utilities across the globe. Over 600 utilities in 30 countries rely on the SurvalentONE platform to effectively operate, monitor, analyze, restore, and optimize operations. By supporting critical utility operations with a fully integrated solution, our customers have significantly improved operational efficiencies, customer satisfaction and network reliability. Our unwavering commitment to excellence and to our customers has been the key to our success for over 50 years. To learn more, visit us at www.survalent.com. Follow us on Twitter @Survalent and LinkedIn.

Survalent Expands its Presence in the Boston Area with New SCADA Deployments

BRAMPTON, ON — August 31, 2016 —Survalent Technology, a leading provider of ADMS systems, announced that Middleton Electric Light Department (MELD) and Peabody Municipal Light Plant (PMLP) are the latest Boston-area utilities to implement the Survalent ONE™ SCADA system, joining the towns of Braintree, Reading, and Littleton.

Municipal utilities, whether replacing a system, or deploying the first SCADA, benefit from the complete feature set, ease of use, and affordability of Survalent ONETM. The system features a single user interface and database, which simplifies setup, configuration, and expansion, to reduce maintenance and support costs over the system’s lifetime. Survalent supports new customers with proven commissioning and training services, aimed at achieving rapid project outcomes, and relieving the pressure on operational resources. “Over 300 utility customers in the US, and over 500 utilities worldwide, have selected Survalent ONETM,” said Steve Strauss, Regional Vice President at Survalent Technology. “We put this experience, and some very specialized software tools, to work for our customers.”

Peabody Municipal Light Plant is the third largest of 40 municipal electric utilities in Massachusetts. PMLP has installed a dual redundant SCADA system, adding resiliency to its distribution network. Survalent employed its proven methodology and tools, to help the utility efficiently and cost-effectively migrate from its existing system, to a windows server platform with advanced functionality.

Middleton Electric Light Department chose the Survalent SCADA system to advance its electrical distribution network, with real-time monitoring and control, data visualization and alarms. With broad visibility into network performance and status, MELD can boost network efficiency, improve decision-making, and increase its speed of response to changing conditions.

“Working with municipal authorities in the Boston area and beyond, has been a unique experience,” said Steve Strauss. “When utilities are community-owned, there is a remarkable dedication to running the most efficient network possible, and delivering reliable power, with great service, all at the lowest cost. We’re proud to have assisted the two new utilities, Middleton Electric Light Department and Peabody Municipal Light Plant in deploying Survalent ONETM with turnkey commissioning services.”

About Survalent

Survalent is the most trusted provider of advanced distribution management systems (ADMS) for electric, transit, gas and water/wastewater utilities across the globe. Over 600 utilities in 30 countries rely on the SurvalentONE platform to effectively operate, monitor, analyze, restore, and optimize operations. By supporting critical utility operations with a fully integrated solution, our customers have significantly improved operational efficiencies, customer satisfaction and network reliability. Our unwavering commitment to excellence and to our customers has been the key to our success for over 50 years. To learn more, visit us at www.survalent.com. Follow us on Twitter @Survalent and LinkedIn.

SurvalentONE SCADA System to be Deployed by Southern Pine Electric

BRAMPTON, ONTARIO — August 25, 2016 —Survalent Technology, a leading provider of ADMS systems, today announced that Southern Pine Electric, a not-for-profit electric cooperative serving more than 66,000 members in central and south Mississippi, has begun implementation of the Survalent ONE™ SCADA system. The utility is modernizing its infrastructure with the addition of real-time network monitoring and control, enabling it to support its membership with reliable, low-cost power into the future.

Survalent SCADA includes several advanced tools that combine to build operational efficiency and improve a utility’s ability to support its customers. With the SmartVU interface (GUI), operations staff can easily visualize real-time data to understand system status and performance. The WebSurv and SurvCentral applications can provide online and mobile access. The IED Wizard and Control Panel applications can simplify system use and configuration, leading to increased user productivity. The Power Factor Control application is typically used by customers to avoid penalties and operate their systems more efficiently.

“When a utility has visibility of real-time information on a system-wide basis, with control and alarms, operations efficiency and performance improves,” said Steve Strauss, Regional Vice President at Survalent Technology. “In hundreds of deployments, Survalent SCADA customers have translated these benefits into more dependable power, while controlling costs, and improving customer support. I have no doubt that Southern Pine Electric will see continued success in their rollout of the new system.”

“Southern Pine Electric is all about serving our members. We want to use the latest tools and equipment available to allow a quick response to an outage. Using Survalent SCADA System integrated in our existing Outage Management System (OMS) along with receiving email and text notifications presents an outage to our personnel as soon as they occur,” said Jay Montgomery, Southern Pine Design and Protection Engineer.  “By having accurate real-time data and events recorded at the hands of experienced operators, it shortens response time and outage lengths. What better way to say member-owned and service-proud?”

About Survalent

Survalent is the most trusted provider of advanced distribution management systems (ADMS) for electric, transit, gas and water/wastewater utilities across the globe. Over 600 utilities in 30 countries rely on the SurvalentONE platform to effectively operate, monitor, analyze, restore, and optimize operations. By supporting critical utility operations with a fully integrated solution, our customers have significantly improved operational efficiencies, customer satisfaction and network reliability. Our unwavering commitment to excellence and to our customers has been the key to our success for over 50 years. To learn more, visit us at www.survalent.com. Follow us on Twitter @Survalent and LinkedIn.

SurvalentONE SCADA Commissioned by Yampa Valley Electric Association

Project builds on the utility’s plan to implement an advanced distribution management system (ADMS) to support its future vision.

BRAMPTON, ON — August 2, 2016 —Survalent Technology, a leading provider of ADMS systems, announced that Yampa Valley Electric Association (YVEA) has implemented the Survalent ONE™ SCADA system, and acquired its outage (OMS) and distribution (DMS) management software for future deployment. SCADA includes the SmartVU advanced graphical user interface, WebSurv and SurvCentral applications, enabling improved access to network information in control room and mobile environments.

For Yampa Valley Electric Association, providing dependable, low-cost electricity and high quality service to its customers in Northwest Colorado is vital. The new SCADA system provides YVEA with valuable real-time information for monitoring and controlling network resources, allowing faster responses to changing conditions, and greater power reliability. “We chose Survalent for our SCADA vendor because they provide the best value and support currently being offered,” said Jason Hall, Engineering Supervisor at Yampa Valley Electric Association. “Survalent has figured out the difficult and time consuming tasks for small companies and automated them at a very reasonable cost. We toured other coops and utilities across Colorado and found a number of companies that agreed.”

The SCADA implementation is part of YVEA’s multiyear technology plan which includes significant investment in AMI and communications infrastructure. Once implemented, Survalent’s outage management and distribution management components, will be fully integrated with SCADA as an ADMS system on a single platform. The DMS component, including FLISR1 and VVO2 applications, will deliver operational automation, boost energy efficiency, and contribute to reduced outage times.

“Survalent support has been amazing,” said Jason Hall. “We no longer wait for days or weeks for responses to our problems. The support staff is attentive and responsive. The IED wizard saved us a huge amount of time while getting the system started. We are proud to have partnered with Survalent as our SCADA vendor.”

“Yampa Valley Electric Association is being quite progressive in taking steps to improve its network and customer service,” stated Edward Kobeszka, Regional Vice-president at Survalent Technology. “Survalent ONETM SCADA delivers the network performance visibility they need, which builds operational efficiency and service reliability. They can share more information with their members – faster. As this long-term project advances to include OMS and DMS, YVEA customers will see even greater value.”

About Yampa Valley Electric Association

Yampa Valley Electric Association is a not for profit member owned cooperative that energized their first power line in December of 1941. Today, the Association serves nearly 26,300 meters over 2,840 miles of line. The service territory extends east to the continental divide, south to almost I-70, north into Wyoming about 10 miles, and west to within 25 miles of the Utah border. The 7,000 square mile service includes the communities of Baggs and Savery, Wyoming, Craig, Hamilton, Hayden, Steamboat Springs, and Yampa, Colorado. YVEA operates with 60+ employees and nine Board Members.  YVEA owns no generation facilities and purchases power from Western Area Power Administration and Xcel Energy.

About Survalent

Survalent is the most trusted provider of advanced distribution management systems (ADMS) for electric, transit, gas and water/wastewater utilities across the globe. Over 600 utilities in 30 countries rely on the SurvalentONE platform to effectively operate, monitor, analyze, restore, and optimize operations. By supporting critical utility operations with a fully integrated solution, our customers have significantly improved operational efficiencies, customer satisfaction and network reliability. Our unwavering commitment to excellence and to our customers has been the key to our success for over 50 years. To learn more, visit us at www.survalent.com. Follow us on Twitter @Survalent and LinkedIn.


[1] FLISR is an abbreviation for Fault Location, Isolation and Service Restoration.
[2] VVO is an abbreviation for Volt/VAR Optimization.

Survalent Technology SCADA Deployed by Pioneer Electric

Brampton, ON – March 23, 2016 – A Survalent ONETM supervisory control and data acquisition system (SCADA) was recently deployed by Pioneer Electric, a non-profit cooperative that provides power to more than 16,500 members in west central Ohio. The new system will help modernize Pioneer’s network while delivering operational and business process benefits.

Pioneer Electric, founded in 1935, services over 2600 miles of power line covering 11 counties in Ohio. As Pioneer has evolved over time, it was essential that the next SCADA system fit the new requirements, while being adaptable to the future. The utility implemented a dual-redundant Survalent ONETM SCADA with a SmartVU advanced graphical user interface. The dual redundant configuration adds resilience to the utility’s operations and energy distribution, contributing to increased reliability and customer satisfaction. SCADA is a key pillar of the Survalent ONETM Advanced Distribution Management System (ADMS).

The SCADA system provides Pioneer with an easy to use, standardized platform that is specifically designed to support the new operations and business processes of a modern cooperative utility. Deployed on a single scalable platform, it enables Pioneer, to gain immediate operational benefits, while creating a foundation to address future requirements.

“Survalent’s support has been very good through start-up,” said Lynn Maniaci, Manager of Technical Services, Pioneer Electric Coop, Inc. “The software has been great to work with as we have created basic displays and started master to remote checkouts. Survalent Technology provides flexibility in design, notation, and annunciation. Pioneer Electric is looking forward to completing its full scale implementation.”

About Survalent

Survalent is the most trusted provider of advanced distribution management systems (ADMS) for electric, transit, gas and water/wastewater utilities across the globe. Over 600 utilities in 30 countries rely on the SurvalentONE platform to effectively operate, monitor, analyze, restore, and optimize operations. By supporting critical utility operations with a fully integrated solution, our customers have significantly improved operational efficiencies, customer satisfaction and network reliability. Our unwavering commitment to excellence and to our customers has been the key to our success for over 50 years. To learn more, visit us at www.survalent.com. Follow us on Twitter @Survalent and LinkedIn.

Survalent Outage Management Commissioned by City of Medicine Hat

Brampton, ON – March 16, 2016 – Survalent Technology, a leader in ADMS for utilities, has recently completed the implementation of a Survalent ONETM Outage Management System (OMS), for the City of Medicine Hat, Alberta. The OMS has been integrated into the utility’s existing Survalent Supervisory Control and Data Acquisition system (SCADA) to improve response times and outage information for customers. The utility serves 30,000 customers within the City of Medicine Hat, Redcliff, Dunmore, Veinerville and surrounding rural areas.

The integration of Survalent OMS and SCADA will help improve operational efficiency and establish streamlined and standardized processes. In the event of an outage, it will be of a shorter duration, and the customer response can be significantly faster. The outage data and analytics will help the City of Medicine Hat to identify the cause and location of power outages. The field crews can be dispatched to the trouble area more quickly and efficiently to restore power.

With the OMS Customer Portal, the City of Medicine Hat anticipates reduced inbound phone calls. They are able to proactively share information in near real time. The Portal provides outage information updates in real-time to its customers, including geographic map indication of the outage areas, causes, and estimated power restoration times.

“We see the OMS as being the key to better using the information that is now available to improve service to our customers,” said Nigel Pimblett, Chief Engineer, City of Medicine Hat Electric Utility. “By integrating data from our GIS, CIS, and AMI systems we anticipate improved response time to outages, and the customer portal will enable us to keep customers informed on the status of restoration.”

The City of Medicine Hat now has greater capabilities to generate power outage reports and reliability indices. The OMS Report Generator streamlines and automates the outage data collection, editing, and validation. The City will be able to quickly share accurate information across the organization during an outage, resulting in a faster restoration process, and post-outage analysis.

About Survalent

Survalent is the most trusted provider of advanced distribution management systems (ADMS) for electric, transit, gas and water/wastewater utilities across the globe. Over 600 utilities in 30 countries rely on the SurvalentONE platform to effectively operate, monitor, analyze, restore, and optimize operations. By supporting critical utility operations with a fully integrated solution, our customers have significantly improved operational efficiencies, customer satisfaction and network reliability. Our unwavering commitment to excellence and to our customers has been the key to our success for over 50 years. To learn more, visit us at www.survalent.com. Follow us on Twitter @Survalent and LinkedIn.

SurvalentONE SCADA Commissioned by Franklin Public Utility District

BRAMPTON, ON — February 25, 2016 —Franklin Public Utility District (FPUD), a municipal corporation of the state of Washington, recently deployed the Survalent ONE™ SCADA system.

Founded in 1934, FPUD serves 25,000 customers in an area of 435 square miles with 958 miles of distribution line. Until recently, FPUD operations leveraged technology which was integrated within the Benton PUD Survalent SCADA system. Franklin PUD has now commissioned its own Survalent SCADA system.

The utility has implemented a dual-redundant SCADA system with a SmartVU advanced graphical user interface. The dual redundant configuration adds resilience to the utility’s operations and energy distribution, contributing to increased reliability and customer satisfaction. The SCADA technology is a key pillar of the Survalent ONE™ Advanced Distribution Management System (ADMS). Deployed on a single scalable platform, it enables Franklin Utility PUD to gain immediate operational benefits, while creating a foundation to address future requirements.

The new system includes the WebSurv application, to help managers monitor SCADA information and improve internal communications. Operational and control room information is optimized and secured for a range of mobile devices, which can be used to view and share any graphical SmartVU display. Operator summaries, substation line diagrams, alarms, and distribution network maps can be accessed through the SurvCentral application. In the event of an outage or service issue, these applications can assist Franklin PUD in making better decisions more quickly, and effectively responding to its customers.

“Franklin PUD can quickly leverage the new Survalent ONE™ functionality with SmartVU to gain significant and early value,” said Edward Kobeszka, Regional Sales VP for the Western US. “Franklin recognized the need to own and operate their system on a single platform for advanced functionality and will be able to grow with the system adding features and functionality as needed”.

About Survalent

Survalent is the most trusted provider of advanced distribution management systems (ADMS) for electric, transit, gas and water/wastewater utilities across the globe. Over 600 utilities in 30 countries rely on the SurvalentONE platform to effectively operate, monitor, analyze, restore, and optimize operations. By supporting critical utility operations with a fully integrated solution, our customers have significantly improved operational efficiencies, customer satisfaction and network reliability. Our unwavering commitment to excellence and to our customers has been the key to our success for over 50 years. To learn more, visit us at www.survalent.com. Follow us on Twitter @Survalent and LinkedIn.

Survalent Technology Teams with Oracle to Offer Advanced Distribution Management Solution for Utilities

Orlando, Florida – February 9, 2016 – Today at DistribuTECH 2016, Survalent Technology announced it will develop and promote its SCADA technology as part of Oracle Utilities’ advanced distribution management solution for utilities. Survalent and Oracle Utilities are demonstrating the interoperability of their products this week at DistribuTECH.

Building on interoperability development activity in 2015, Survalent will collaborate with Oracle Utilities on additional enhancements to its industry leading SCADA software. Oracle Utilities is in the process of productizing the Survalent data acquisition engine, developed through decades of R&D and proven in hundreds of installations worldwide.

Survalent SCADA technology with the Oracle Utilities Network Management System (NMS) can offer a complete scalable ADMS solution to customers. Utilities can achieve the benefits of the Smart Grid including operations efficiency and resiliency gains, and improved customer service and satisfaction levels.

Working with Oracle Utilities can help Survalent expand its distribution footprint and increase its engagement with larger utilities worldwide.

“Over 50 years, Survalent has established itself as a leading source of SCADA technology, enabling utilities to provide reliable power to their customers,” said Steve Mueller, CEO and President of Survalent Technology. “The integration of our SCADA engine with Oracle Utilities NMS adds a key dimension of value for customers seeking an advanced distribution management (ADMS) solution. We’re excited about working with Oracle, a company with outstanding reputation and global reach.”

Note: Survalent software will be demonstrated at the Oracle booth (#1501) at DistribuTECH 2016, February 9-11.

About Survalent

Survalent is the most trusted provider of advanced distribution management systems (ADMS) for electric, transit, gas and water/wastewater utilities across the globe. Over 600 utilities in 30 countries rely on the SurvalentONE platform to effectively operate, monitor, analyze, restore, and optimize operations. By supporting critical utility operations with a fully integrated solution, our customers have significantly improved operational efficiencies, customer satisfaction and network reliability. Our unwavering commitment to excellence and to our customers has been the key to our success for over 50 years. To learn more, visit us at www.survalent.com. Follow us on Twitter @Survalent and LinkedIn.

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Survalent Technology to Collaborate with Thales on IS/IT Solutions for the Utility Sector

Companies to collaborate on Cybersecurity, Big Data and display technology for the Survalent ONETM Advanced Distribution Management System (ADMS) platform.

Brampton, Canada – February 4, 2016 – Survalent Technology, a leader in ADMS for utilities, is pleased to announce that it will work with Thales, a leading provider of Aerospace, Transportation, Defence and Security technology, to jointly develop enhanced solutions.

Survalent will develop and integrate new functionality and enhancements to the Survalent ONETM ADMS platform, and its SCADA[1], Outage Management System (OMS) and Distribution Management System components, based on Thales’s technology. The development investment will advance Survalent’s strategy to help utilities modernize the grid and prepare for a distributed energy resources future. The Survalent ONETM product line will incorporate Thales’s critical information and cyber-security solutions to protect and to increase the resilience of critical information systems for utilities. Thales’s unique Big Data platform and multi-touch display technology is being integrated to the ADMS solution, to aid utility decision making and collaboration in the control room and field. Access to Big Data analytics will enable utility staff to analyze real-time social media data and to gain insight and awareness at the community level. Proven real-time collaboration and display technology will support control room decision making and increase shared situational awareness, during outages and crisis events.

Joining with Thales and other partners is important to the evolution of Survalent’s flagship ADMS software to meet the increased collaboration, information and security needs of customers worldwide. The first phase of integration is expected to be complete in 2016.

“We are delighted to be working in partnership with Thales given their global strength and deep expertise in mission-critical fields”, stated Young Ngo, EVP, Survalent Technology. “The results of this technological collaboration will benefit many of our ADMS solution customers. The importance of protecting the critical assets of utilities from cyber-attacks cannot be underestimated. Building security into our product line and adding functionality to optimize control room decision-making are key elements of our product innovation and partnership strategy.”

Thales will leverage its proven expertise in cyber-security and its critical information management technology from the mission critical military, defence, security and transportation sectors to serve the utility industry.

“The capabilities of Survalent are really impressive, as proven by their large customer base”, said Dave Spagnolo, VP Sales and Marketing, Thales in Canada. We look forward to bringing our worldwide innovation and know how to our partner and their customers, as we witness an unprecedented digital transformation in the industry.”  

Note: Survalent will demonstrate Thales’s display technology at booth #1949, at DistribuTECH 2016, Orlando, February 9-11.

About Survalent

Survalent is the most trusted provider of advanced distribution management systems (ADMS) for electric, transit, gas and water/wastewater utilities across the globe. Over 600 utilities in 30 countries rely on the SurvalentONE platform to effectively operate, monitor, analyze, restore, and optimize operations. By supporting critical utility operations with a fully integrated solution, our customers have significantly improved operational efficiencies, customer satisfaction and network reliability. Our unwavering commitment to excellence and to our customers has been the key to our success for over 50 years. To learn more, visit us at www.survalent.com. Follow us on Twitter @Survalent and LinkedIn.

About Thales

Thales is a global technology leader for the Aerospace, Transport, Defence and Security markets. With 61,000 employees in 56 countries, Thales reported sales of €13 billion in 2014. With over 20,000 engineers and researchers, Thales has a unique capability to design and deploy equipment, systems and services to meet the most complex security requirements. Its unique international footprint allows it to work closely with its customers all over the world.

In Canada, Thales employs 1,800 highly-skilled employees in Quebec City, Montreal, Ottawa, Toronto and Vancouver working in Defence & Security, Avionics and Transportation. Thales Canada has annual revenues of $500 million, with customers in urban rail, civil aviation, and defence and security.

Contacts

Survalent Technology
press@survalent.com

Thales
Emmanuelle Bleytou
416 742 3900 ext. 4014863
emmanuelle.Bleytou@thalesgroup.com


[1]SCADA: Supervisory Control and Data Acquisition is a system for remote monitoring and control that operates with coded signals over communication channels