We’re really enjoying the SmartVU graphical interface. It’s much more user friendly than our old system.
The City of Fountain, Colorado, provides electricity to 48,000 residents. The municipal utility has 16,487 residential metered accounts and 980 commercial accounts across a total service territory of 65.77 square miles. After coping with a lackluster SCADA system for several years, the utility grew increasingly dissatisfied with its reliability issues, subpar quality of service, limited functionality, and a challenging user interface in which making changes was a complex and tedious process.
The team decided that it was time to start modernizing the whole grid with a clean sweep of the previous vendor’s products, including the RTUs and SCADA system.
Survalent’s reputation for great service and reliable products had impressed the team, and they heard nothing but positive feedback from experienced users. Fountain launched a three-phase modernization project consisting of a migration to SurvalentONE SCADA, an integration with the city’s geographic information system (GIS), and a deployment of dynamic voltage regulation (DVR). Survalent’s WebSurv mobile application was also installed on tablets to provide field personnel with view-only access to SCADA information, including the full system topology. Survalent’s built-in GIS Wizard was integral in streamlining the data cleanup process.
SurvalentONE SCADA has significantly expanded Fountain’s capabilities, improving productivity in the office and the field, and the initial data cleanup process is continuing to pay dividends. Now that the City of Fountain has implemented a modern, GIS-integrated SCADA system, it can finish deploying DVR and move ahead with a long-anticipated outage management system (OMS) that will further leverage its clean GIS data to improve customer experience and streamline communication.
The City of Fountain, Colorado, provides electricity to 48,000 residents. The municipal utility has 16,487 residential metered accounts and 980 commercial accounts across a total service territory of 65.77 square miles.