Operating a utility network means that the unexpected can occur at any hour of the day or night. Since every second of network downtime means lost revenue and customer dissatisfaction, key team members must be equipped to respond quickly to any given situation, and from any location.
Waiting for off premise employees to travel back to the control room to assess the state of the network wastes precious time, delays the response, increases the outage duration, and reduces customer satisfaction. When an event occurs, off-duty operators and managers need instant access to complete, real-time data to assess the situation and make informed decisions instead of relying on information relayed verbally over the phone by control room personnel.
Secure mobile access to read-only ADMS data is the solution. Providing critical team members with ADMS data on their mobile device enables utilities to respond to critical situations immediately and reduce outage durations.
SurvalentONE SurvCentral leverages a utility’s existing WebSurv installation to provide secure mobile access to control room data. It generates read-only displays of ADMS data formatted specifically for the small touchscreens of smartphones or tablets so operators can view the latest network events and get instant access to important information on the go.
With secure login, a menu-based user interface for quick navigation, and the ability to lockdown access to reports, SurvCentral is a safe, flexible, and easy-to-use collaboration tool for utilities.
With mobile access to network data, an operations team can quickly consult supervisors or off-duty senior operators in emergency situations to help diagnose and manage an event, reducing the time between service interruption and restoration. Managers can stay informed about the latest network developments or interruptions as well.