Customer Support

Nothing can compare to receiving unlimited assistance from technical support personnel who have in-depth training to help resolve complex problems via the phone, web or e-mail. When it comes to troubleshooting, problem diagnosis and resolution identification, the speed and quality of response from our technical team is unparalleled.

You also gain access to the Survalent Support Portal which features enhanced self-help, navigation and advanced search capabilities for 24×7 technical support, including a problem-submission website.


My Survalent Support Portal

This all-in-one hub gives you instant, 24/7 access to a range of resources including software updates and patches, critical solution notifications, knowledge base support, and customer communities. You can also log support incidents and track their progress through to resolution.



Software Maintenance

Protect the value of your investment in Survalent software.

Learn more

Contact Technical Support:

Contact Technical Support Email:

Online: Track the status, activities and resolution information of support incidents, and log new issues online via the 24/7 My Survalent Customer Support Portal.


Toll-free (North America): 1-855-402-2600
All other countries: +1 905-285-2247

*Regular support hours are provided Monday through Friday, 8 am – 5 pm local time; customers located in the Pacific Time zone will receive support Monday through Friday, 8 am – 4 pm local time. For emergency after hours support, please use the Survalent Support line above instead of email to report a support case.