Electric Cooperative Achieves Impressive Results with SurvalentONE SCADA and OMS
BRAMPTON, ONTARIO — December 12, 2017 — Survalent, a leading provider of advanced distribution management systems (ADMS), is pleased to announce that Mid-Ohio Energy Cooperative has reduced outage time by almost two-thirds since adopting SurvalentONE SCADA and OMS applications. Mid-Ohio Energy is a not-for-profit, customer-owned electric utility serving residential and commercial customers throughout central Ohio.
“In recent years, Mid-Ohio has been consistently recognized as one of the five utilities in the state with the lowest annual outage times,” said Mark Terrill, Director of Operations at Mid-Ohio. “Our System Average Interruption Duration Index (SAIDI) dropped from 128 minutes in 2009 to just 46 minutes in 2016, a 64% decrease.”
Mid-Ohio Energy has also earned an 87 rating on the American Customer Satisfaction Index (ACSI), the utility’s highest-ever score on this important metric.
Terrill attributes Mid-Ohio’s success to a sharp increase in operational efficiency driven by SurvalentONE SCADA and OMS. The utility uses Survalent’s SCADA system to remotely monitor and operate devices across its 1300-mile network, allowing field crews to pinpoint and fix problems faster than before. Mid-Ohio Energy has integrated SurvalentONE OMS with its smart meter network, customer information system (CIS), and trouble call system (TCS), so customers can now report power outages and receive real-time status updates online or via an app on their mobile phone. The OMS automatically processes outage reports by customers and uses them to quickly determine the location and extent of each outage, speeding up service restoration.
Commenting on the successful implementation, Steve Mueller, president and chief executive officer for Survalent, said: “We’re really proud that our platform has enabled Mid-Ohio to achieve such impressive SAIDI results. That, coupled with their record-setting score on the ACSI, is a strong validation of the investments they’ve made to improve network reliability.”
Survalent is the most trusted provider of advanced distribution management systems (ADMS) for electric, transit, gas and water/wastewater utilities across the globe. Over 600 utilities in 30 countries rely on the SurvalentONE platform to effectively operate, monitor, analyze, restore, and optimize operations. By supporting critical utility operations with a fully integrated solution, our customers have significantly improved operational efficiencies, customer satisfaction and network reliability. Our unwavering commitment to excellence and to our customers has been the key to our success for over 50 years. To learn more, visit us at www.survalent.com. Follow us on Twitter @Survalent and LinkedIn.
About Mid-Ohio Energy Cooperative
Mid-Ohio Energy is a not-for-profit, member-owned electric cooperative dedicated to the safe, affordable, and reliable delivery of electricity. The cooperative serves more than 8,100 meters in parts of 10 north central-Ohio counties. Headquarters are located in Kenton, Ohio with a district office located in Marion.