Privacy Policy

Privacy Policy

Survalent Technology Corporation (“Survalent”) respects the privacy of those who visit our website. The following information is designed to help you understand when and why we collect your personal information and how we use that information.

How we collect information

Voluntary form submissions

Information collected by or on behalf of Survalent through this website is information which is submitted to us voluntarily, such as your name, contact details (including your address and telephone number), website URL or email address.

Survalent may also collect personal information when you order and register software, data, or services; sign up for newsletters; register for training or other events; or make requests that require a direct response to you.

Cookies

Certain information may be collected and stored through the use of “cookies” intended to speed access to Survalent information and services. A cookie is a short piece of data that can be used to track your browsing habits on our website. Survalent does not use cookies to store information such as credit card numbers or other sensitive information. A cookie is not an executable program and cannot do anything to your machine.

Upon visiting the website, you will be prompted about your cookies privacy settings. You may refuse the use of cookies by disabling cookies in this prompt or by selecting the appropriate settings on your browser. Please note that if you do this you may not be able to use the full functionality of this website.

Analytics

This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses cookies to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. This information is used for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and Internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf.

How we use your information

The voluntary personal information we collect is used to provide customer related services and benefits which includes, but is not limited to, the following:

  • To verify and complete transactions and activate software
  • To provide notification to licensees about updates to software, data, and services
  • To help provide technical and product support to our users
  • To register users for training courses or other events
  • To communicate with users regarding products or services
  • To follow-up on product, service or other business inquiries
  • To determine what products and services might be of interest to you

The installation process for certain software supplied by Survalent, may require information to be placed on your hard drive. This is done to enable the proper functioning of the software and ensure it is used only when properly licensed. Certain software products available from Survalent may for software installation purposes or other supplier related purposes require registration to gain access to special services, license keys, or other features. This information will be used to provide support and deliver specialized services.

Third parties

Where appropriate, Survalent may pass data on to the applicable software licensor or partner to facilitate services. Our licensors and partners are also committed to protecting personal information as described in their privacy statements or policies.

Occasionally, Survalent uses the services of bonded mailing houses that are authorized to use your personally identified data only for specific Survalent marketing or software update related mailings.

While browsing the Survalent website, you may be able to access the websites of third party organizations through a hyperlink. Survalent assumes no responsibility for the privacy practices of third parties’ websites and suggests you review the privacy statements and policies on such websites before sharing your personal information.

Other than as described herein, Survalent will not disclose your personal information unless required to do so by law, or in the good faith belief that such action is necessary to protect the rights or property of Survalent or that of its software licensors. Except as otherwise stated herein or at the point of collection, Survalent does not transfer, trade or sell personal information to third parties.

Data retention

We will retain your personal information for as long as is necessary for the purposes set out in this Privacy Policy. Your information will be used to the extent necessary to comply with any legal obligations.

Choice

Individuals who choose not to provide personal information on this website will still be able to access many sections of the site. Refusing to provide personal information may simply prevent you from accessing secure areas of the site, registering and activating software through the site, completing transactions through the site, accessing certain product information such as whitepapers or webinars,  requesting technical support and other services.

Email Communications

If you submit personal information to Survalent and do not wish to receive marketing information from us, you may opt out of being included in our mailing list at any time by sending an e-mail notification to subscriptions@survalent.com with your required instructions. Please keep in mind, however, that you may not receive valuable information from Survalent as a result of your election to be removed from our mailing lists. Non-marketing communications may still be sent if the email is operational or transactional in nature

Cookies

Upon visiting the website, you will be prompted about your cookies privacy settings. You may refuse the use of cookies by disabling cookies in this prompt or by selecting the appropriate settings on your browser. Please note that if you do this you may not be able to use the full functionality of this website

Your data rights

Survalent will provide you with access to information about you in our databases upon request by contacting privacy@survalent.com and providing us with the context of the information in question. If you believe any of the information is incorrect or needs updating, please advise us and we will correct our records as appropriate. You have the right to request to delete personal information. Unless the data is necessary to fulfill contractual, legal or other obligations, personal information can be deleted upon request.

If you have any concerns about the application of these principles or if you have a question about the policy, please contact us at privacy@survalent.com and Survalent will act promptly to investigate, correct as appropriate, and advise you of the correction. Please identify the issue as a Privacy Policy concern in your communication to Survalent.

Note: This policy is subject to change from time to time. Updates are effective as of the current date. This policy is current as of May 24, 2018.