Your support plan includes more than just access to assistance – it provides a range of resources designed to help you get the most out of your Survalent system. In this session, we’ll walk through the value-added services available to you, how to access them, and how to make the most of the Survalent Customer Support Portal.
Attend this session to learn:
- How to get help, report issues, and submit enhancement requests through Survalent’s support channels
- What your Service Level Agreement (SLA) includes and how to use it effectively
- Where to find software releases and stay informed about new updates
- How to navigate the Customer Support Portal, including articles, support cases, groups, downloads, and Tech Talk Mondays
- How to engage with the Survalent community and get the most value of our solutions.