A steady, two-way communication between field crews and the control room is crucial for ensuring crew safety and enabling faster outage restoration. Reducing outage durations is a critical step in improving CMI, SAIDI, and SAIFI performance metrics, and increasing customer satisfaction.
Radio communications between field crews and the control room can only go so far. Dispatchers, operators, field crew, and management must be able to view and share detailed outage, damage, resource, and network information to enable faster restorations and repairs, and optimize field crew deployments.
Utilities must empower field crew with access to work assignments on-the-go and the ability to relay real-time information back to the control room for timely, informed decision making.
SurvalentONE Mobile Crew ensures a safe, coordinated response to every outage by giving the field crew secure, anywhere, anytime access to work assignments. Crews can view the current network state, including the status of conductors, switches, transformers and meters, Automatic Vehicle Location (AVL) information, device tags set by operators in the control room, and overlaid OMS information such as outage area, tickets, and jobs on their tablets and laptops. In the same application, they can create damage reports, report progress, and close job tickets to keep control-room personnel apprised of their field activities in real time.
Crews can ping meters to verify in real-time which customers are out, and confirm restoration status after work is completed. They can also manually set the status of non-telemetered devices upon task completion, enabling faster updating of outages restoration status.
With SurvalentONE Mobile Crew, utilities can improve decision making, maximize field crew productivity, reduce operational costs, and restore outages faster to improve customer satisfaction and performance metrics.